Support & Safety Solutions
Helping organisations identify safety and psychosocial risk, reduce exposure and
strengthen safety systems.
Independent aged care navigation and support for older Australians and their families.
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Practical guidance that helps people, workplaces and familes make safer, more informed decisions
Practical guidance that helps people, workplaces and familes make safer, more informed decisions
Seeing the Whole Picture
Seeing the Whole Picture
Support & Safety Solutions combines over 30 years of nursing experience with expertise in WHS, psychosocial risk and aged care navigation.
Whether you are an organisation looking to identify risk, reduce exposure and strengthen safety systems, or a family navigating aged care, I provide independent, practical guidance to help you understand your options and take confident action.
What people say about working with Kylie
What people say about working with Kylie
Shane A
Shane A
Head of Health & Safety, CS Energy
I am pleased to recommend Kylie Long as a health professional, I worked alongside Kylie for several years and she consistently demonstrated exceptional skill, compassion, and professionalism. Kylie brings a calm, confident presence to every interactions with management and the workforce and shows a genuine commitment to the organisation and its workforce. Kylie approaches her work with integrity, empathy, and a strong sense of responsibility. I am confident that Kylie will continue to excel in any role she undertakes and contribute meaningfully to any business.
Katherine T
Katherine T
Founder, Mum Economy
I had the privilege of working under Kylie on several projects, and her leadership left a lasting impression. Kylie brings a rare combination of strategic insight, clear communication, and genuine care for her team’s growth. She creates an environment where high performance feels natural, expectations are clear, feedback is constructive, and everyone feels valued.
Kylie has the ability to manage competing priorities without losing sight of the broader vision. Her decision-making is thoughtful and grounded in both data and empathy which makes her an incredible mentor and an inspiring leader. I’m grateful for the opportunity to have learned from her and would jump at the chance to work with her again in the future.
Melanie K
Melanie K
HSE Lead, HIS Engineering
I had the pleasure of working alongside Kylie at both McArthur Coal and Peabody Energy. Kylie is one of those people who is genuinely easy to work with. She has a great ability to build relationships with people at all levels of a business and approaches safety in a practical, common-sense way. Her professionalism, knowledge, and positive attitude made her a respected member of the team and someone people were comfortable approaching for advice and support. I always found Kylie to be collaborative, reliable, and passionate about achieving positive safety outcomes. I have no hesitation in recommending her and wish her every success with her WHS consulting business.
Helen W
Helen W
Managing Director, WHAM Solutions
I’ve had the pleasure of knowing and working with Kylie Long from Support & Safety Solutions for over 22 years. Throughout that time, Kylie has consistently demonstrated professionalism, diligence, and a deep commitment to excellence in everything she does. Kylie is not only highly competent and reliable, but also an absolute joy to work with. Her calm, solutions-focused approach and genuine care for people make her a standout in her field. Whether navigating complex challenges or supporting others through change, Kylie brings clarity, integrity, and a steady hand. I wholeheartedly recommend Kylie and will continue to support her in all the roles I hold now and into the future. She’s a true asset to any team or project lucky enough to have her on board.
Katrine H
Katrine H
Head of HSEQ, Bryant Building Contractors
I had the pleasure of working alongside Kylie at Macmahon Contractors, and I can’t speak highly enough of her professionalism, expertise, and genuine passion for creating safe and healthy workplaces. Kylie is one of those rare people who combines deep technical knowledge with a truly human approach — she understands that safety, wellbeing, and culture are about people first. During our time working together, I was consistently impressed by Kylie’s calm and strategic manner, her ability to navigate complex challenges, and her commitment to achieving real, lasting change. She doesn’t just deliver compliance — she helps organisations embed safety and wellbeing into the heart of how they operate. Kylie’s background as a Registered Nurse, combined with over 20 years of experience across industries like mining, construction, healthcare, and government, gives her a unique and well-rounded perspective. She’s exceptional at translating complex WHS and psychosocial risk concepts into practical, actionable solutions that make sense to teams at every level. Above all, Kylie is a trusted colleague and a wonderful person to work with — supportive, insightful, and genuinely dedicated to making a difference. I would recommend her to any organisation looking for expert guidance in workplace health, safety, and wellbeing.
Gary H
Gary H
Senior HS Advisor, Master Builders
I had the pleasure to work with Kylie on the Airport Link Northern busway project. Kylie was professional at all times and passionate about health and safety. With expertise across a broad range of industries with the ability to deal with a range of HS issues.
Nick M
Nick M
Founder, Pack Mentality Group
I’ve had the pleasure of working alongside Kylie Long and can confidently recommend her to any small to medium sized business needing expert guidance in workplace health and safety. Kylie specialises in supporting organisations that don’t have an in house safety team or dedicated WHS support, and she brings clarity, professionalism, and a practical approach that delivers real results. Her expertise in psychosocial risk management is exceptional. Kylie conducts thorough audits and develops tailored plans that help businesses meet compliance requirements while also building safer and healthier workplaces. She is highly skilled in risk assessments, SWMS development, documentation reviews, and implementing or refining WHS management systems. If you are a business owner or leader looking to strengthen your WHS practices without the overhead of a full time team, Kylie is the trusted expert you want by your side. 5 stars Kylie!
Not sure what WHS support you need?
Not sure what WHS support you need?
Have a workplace safety or psychosocial risk concern but do not know where to start?
Book a prepaid package of consulting hours with Kylie Long to review documents, work through concerns and prioritise practical improvements.
We will agree on your priorities and what is achievable within your hours. Meetings, document review and preparation are included in that time.
Work Health & Safety Support Packages
Work Health & Safety Support Packages
Combining nursing, work health and safety, and psychosocial risk management expertise to help businesses create safer, healthier and more resilient workplaces.
Positive Prevention Package
Positive Prevention Package
A practical starting point for businesses wanting to support employee wellbeing and proactively manage psychosocial risks.
Includes:
• Workplace wellbeing and psychosocial risk review
• Discussion with business owner/manager
• Identification of key psychosocial risk factors
• Review of current wellbeing and support practices
• Practical recommendations for improvement
• Priority action plan
• Summary report
Ideal for businesses wanting practical, prevention-focused support.
WHS Systems Health Check
WHS Systems Health Check
A structured review of your WHS systems, documentation and compliance requirements.
Includes:
• Review of WHS management systems
• Review of policies, procedures and registers
• Identification of compliance gaps
• Assessment of risk management processes
• Practical recommendations for improvement
• Prioritised action plan
• Summary report
Ideal for organisations wanting confidence their WHS systems are fit for purpose.
Ongoing advisory support available.
Rapid Risk Review
Rapid Risk Review
A strategic review providing leaders with visibility of key WHS, psychosocial and organisational risks.
Includes:
• Review of WHS and psychosocial risk management practices
• Assessment of leadership and governance risk areas
• Identification of due diligence and compliance gaps
• Review of critical risk controls
• Prioritised risk-based action roadmap
• Executive ready summary report
Led by an experienced Registered Nurse and WHS professional with expertise in workplace health, psychosocial risk management and organisational wellbeing.
Ongoing advisory support available.
Aged Care Navigaton & Support Packages
Aged Care Navigaton & Support Packages
Helping older Australians and families confidently navigate aged care
Aged Care Navigation & Advocacy
Aged Care Navigation & Advocacy
Independent guidance from an experienced Registered Nurse to help you understand the aged care system with confidence.
Includes:
Guidance with My Aged Care registration
Preparation for My Aged Care assessments and reassessments
Information about Support at Home and other aged care services
Explanation of funding pathways and eligibility requirements
Assistance comparing approved aged care providers and services
Support throughout the process
Advocacy and support for older people and their families (with consent)
Ongoing guidance as care needs and circumstances change
Ideal for older Australians and families seeking independent, practical support.
Flexible hourly consultations and ongoing support available.
Key Areas of Expertise
Key Areas of Expertise
Work Health & Safety
Services include:
Psychosocial risk assessments and action planning
WHS risk management and practical risk controls
Safety system reviews aligned to ISO 45001 principles
WHS system improvement and implementation support
Workplace health and safety advisory services
Practical leadership support for managing workplace risk
Aged Care Navigation & Advocacy
My Aged Care Guidance
Assessment Preparation
Support at Home Navigation
Provider Comparison
Independent Advocacy
Family Care Planning
Our Approach
Our Approach
Practical, Human Centred, Whole Picture Thinking
Practical, Human Centred, Whole Picture Thinking
Kylie is a Registered Nurse and Work Health & Safety Consultant with decades of experience helping people and organisations navigate complex situations.
Her approach combines expertise with genuine care, looking at the whole picture to provide practical, independent guidance, whether strengthening workplace safety and psychosocial risk management or helping families navigate aged care with confidence.
WHS How Can We Help?
WHS How Can We Help?
Work Health, Safety & Psychosocial Risk
See the whole picture. Identify Risk, Reduce Exposure, Take practical action.
WHS and psychosocial risks that are not effectively managed can impact your people, operations, compliance and bottom line.
I help organisations look beyond what is written in their systems to understand where the real risks and gaps are, and what practical action needs to happen next.
I help you:
Identify WHS and psychosocial risks and compliance gaps
Understand where your organisation may be exposed
Strengthen systems, controls and risk management
Reduce the likelihood of incidents, psychological injury and claims
Improve leadership confidence, accountability and due diligence
Turn complex requirements into practical, workable solutions
Address risks early before they become costly business problems
Practical.
Human-centred.
Focused on what works in the real world.
Aged Care How Can We Help?
Aged Care How Can We Help?
Aged Care Navigation & Support
Understand your options. Navigate the system. Make informed decisions.
Aged care can be complex and overwhelming, particularly when families are unsure where to start or what support is available.
I help individuals and families:
Understand where to start and what happens next
Feel less overwhelmed by the aged care system
Understand their options and make informed choices
Know the right questions to ask
Feel more prepared for important conversations and decisions
Identify when something may have been overlooked
Navigate changes in care as needs evolve
Feel supported rather than having to work it all out alone
Independent, practical guidance to help you move forward with confidence.
Practical.
Human-centred.
Focused on the whole person and
what matters to you.
WHS Who We Help
WHS Who We Help
Businesses
• Employ 50–500 staff
• Do not have a full-time WHS specialist or team
• Want practical systems, not generic templates
• Take leadership accountability seriously
• Need clarity around new psychosocial obligations
Aged Care Who We Help
Aged Care Who We Help
Families
Older Australians
Adult children supporting ageing parents
People preparing for My Aged Care
Clients transitioning to residential aged care
Why Clients Engage with Support & Safety Solutions
Why Clients Engage with Support & Safety Solutions
Clients value:
Experienced, independent guidance
Practical solutions that work in the real world
30+ years of Registered Nursing experience
Human-centred, personalised support
Whole-picture thinking, not one-size-fits-all solutions
Clear advice focused on practical outcomes
Experienced. Practical. Human-centred. Seeing the whole picture.
Frequently Asked Questions
Frequently Asked Questions
What is a psychosocial risk?
Psychosocial risk is about how work is set up and how it affects people. Things like workload, support, communication, and role clarity can impact mental health and safety at work.
What are your obligations around psychosocial risk?
Under WHS laws, businesses must identify and manage psychosocial hazards just like physical risks. This means understanding how work is designed, where risks exist, and taking reasonable steps to control them.
How do you manage psychosocial risk?
Psychosocial risk management involves identifying hazards, assessing the level of risk, and putting practical controls in place. This reduces business risk, improves performance, and helps prevent costly issues like turnover, claims, and workplace incidents.
Do you provide psychosocial risk assessments?
Yes. I provide practical psychosocial risk assessment services to help you understand what is really happening in your workplace and what needs to change. The focus is on clear, usable actions, not just reports.
What is WHS risk?
WHS risk refers to anything in the workplace that could cause harm to people. This includes both physical hazards and psychosocial hazards. Managing WHS risk means identifying hazards, assessing risk, and putting effective controls in place.
What does a WHS consultant do?
A WHS consultant supports your business to manage health and safety risks. This includes reviewing systems, identifying gaps, supporting compliance, and making sure your safety approach works in practice.
What is aged care navigation?
Aged care navigation helps older Australians and their families understand the aged care system, prepare for My Aged Care assessments, compare providers and confidently access the services they need.
Are you affiliated with My Aged Care or aged care providers?
No. Support & Safety Solutions provides independent guidance and advocacy and is not affiliated with any aged care provider. Advice is based solely on what is best for you and your family.
Can you help before we apply to My Aged Care?
Absolutely. Many families benefit from understanding the process before applying. Early planning often leads to better decisions and less stress.
Do you offer ongoing support or just one-off reviews?
Both. Some businesses and families need a one-off review; others want ongoing support. I can work with you in a way that suits your capacity.
Do you work with Brisbane businesses?
Yes. I am based in Brisbane and work with local businesses and families, as well as providing support remotely and/or onsite across Australia.
How do I get started?
The easiest way is to book a free 30-minute call. From there, I can recommend a simple starting point and next steps.
Need Help?
Need Help?
Work Health & Safety
Helping businesses reduce workplace risk, strengthen leadership and improve psychosocial safety.
If reducing hidden workplace exposure is a priority this year, the Rapid Risk Review is the first step.
Aged Care Navigation & Advocacy
Helping families confidently navigate My Aged Care, Support at Home and residential aged care.
Start with a 30 minute call to confirm scope and suitability.
📍 Based in Brisbane Northside 🖥️ Virtual support Australia wide
Frequently Asked Questions
Frequently Asked Questions
What is a psychosocial risk?
What is a psychosocial risk?
Psychosocial risk is about how work is set up and how it affects people. Things like workload, support, communication, and role clarity can impact mental health and safety at work.
What are your obligations around psychosocial risk?
What are your obligations around psychosocial risk?
Under WHS laws, businesses must identify and manage psychosocial hazards just like physical risks. This means understanding how work is designed, where risks exist, and taking reasonable steps to control them.
How do you manage psychosocial risk?
How do you manage psychosocial risk?
Psychosocial risk management involves identifying hazards, assessing the level of risk, and putting practical controls in place. This reduces business risk, improves performance, and helps prevent costly issues like turnover, claims, and workplace incidents.
Do you provide psychosocial risk assessments?
Do you provide psychosocial risk assessments?
Yes. I provide practical psychosocial risk assessment services to help you understand what is really happening in your workplace and what needs to change. The focus is on clear, usable actions, not just reports.
What is WHS risk?
What is WHS risk?
WHS risk refers to anything in the workplace that could cause harm to people. This includes both physical hazards and psychosocial hazards. Managing WHS risk means identifying hazards, assessing risk, and putting effective controls in place.
What does a WHS consultant do?
What does a WHS consultant do?
A WHS consultant supports your business to manage health and safety risks. This includes reviewing systems, identifying gaps, supporting compliance, and making sure your safety approach works in practice.
Do you offer ongoing support or just one-off reviews?
Do you offer ongoing support or just one-off reviews?
Both. Some businesses need a one-off review; others want ongoing health and safety support. I can work with you in a way that suits your business and capacity.
Do you work with Brisbane businesses?
Do you work with Brisbane businesses?
Yes. I am based in Brisbane and work with local businesses, as well as providing support remotely and/or onsite across Australia.
How do I get started?
How do I get started?
The easiest way is book a free 30 minute call. From there, I can recommend a simple starting point and next steps that make sense for your business.
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